Damage Policy

We make sure that our products are well-packaged to withstand damage during shipping. We also pride ourselves in using the most qualified shipping carriers in the business. Even despite these precautions there are times that an item might arrive damaged to your home.

While cases are extremely rare, damages do happen once in a while. We request that you inspect your items upon delivery. You have 48 hours from time of delivery to contact customer service to report the damage item(s). Please contact us using our damaged form for assistance or via email: damages@aghomestore.com on any damaged items issue. Please include digital images of damages with your description. We will immediately process your claim and determine the best plan for repair or replacement. We provide refunds and substitutions only if the item(s) that you have purchased are no longer available. It is imperative that you keep all packing materials and the damaged pieces so that a pick-up/call tag can be issued for the damaged items.

We reserve the right to determine the best resolution method for our customers.

For damages unnoticed at the time of delivery, we require that you notify us in writing and send us digital images via email or via damaged form within 48 hours following the receipt of your order. If the damages are not promptly and fully noted and reported, we cannot cover your replacements or repair free of charge. We will work with you to best remedy the situation at our discretion. This can consist of replacing the damaged item(s) or repair. For Item(s) with minor damages, it can be easily fixed by a local furniture professional using the same quality control solutions inducted at the factory.

We reserve the right to repair and/or replace items in question on a case by case scenario. PLEASE NOTE: if you do not contact us within 48 hours of delivery that a product is damaged, your claim will be null and void. Any returns, repairs, or replacements after this time shall be at the buyer’s expense.

Returned items that are found to be in working condition or shipped as ordered may not be eligible for a refund. In such a case we will email you for your decision on whether to ship the item back to you at your expense or be refunded with a 50% restocking fee and store credit.

Delivery Instructions:

  • If your carton appears only slightly damaged, write "Package Damaged" on the Proof of Delivery (POD) form and accept the carton for further inspection.

  • If your carton shows a significant amount of damage please refuse the damaged cartons only and notify us immediately.

  • Please contact us using our damage form for assistance on any damaged items issue.

  • If you do not note the damage on the Proof of Delivery Form and later note a damage to your order. You have 48 hours to contact customer service to make a request for a replacement. Additional costs may incur for replacements. Please keep in mind that digital images will be required.

  • Missing items must be noted on the Proof of Delivery Form at the time of delivery. Otherwise additional replacement costs may be incurred.

Steps to a successful return

After your Damaged Claim is approved: The next steps we need you to take are important and will enable us to process your refund as efficiently as possible.

It is imperative that you pack the damaged item(s) with the original packing materials so that a pick-up/call tag can be issued for the damaged item(s).

Damaged item(s) must arrive back to aghomestore.com in the new condition with the exception of the damages noted in the damaged claim form only. The item(s) must arrive with the original packaging and any accessories to validate your claim.

Please note any damages other than stated on your claim form will result in a deduction towards your refund for repair or replacement.

Step 1- Acquire authorization number and instructions. Any return without a Return Authorization number will not be accepted.

Step 2- Shipping product back. You must completely re-pack the items in their original packaging materials. If your order was shipped via Freight, your item(s) must be re-pack in their original packaging materials. The item(s) must be on a Shipping Pallet with the same weight on the Proof of Delivery & Ready at Curbside for Pick-Up.

Step 3- Please provide a date & time, 24 to 48 hours in advance, so that our freight company can schedule a call tag for the damaged item(s).

Step 4- Please have your order ready at "curbside" on a Shipping Pallet for our Freight company on the schedule date & time of your "pick-up".

You can expect your refund within three weeks of shipping your item(s) back to us. In many cases you will receive a refund sooner, but we estimate three weeks because of the time required for return shipping (up to 14 days), product inspection at our warehouse (up to 2 business days), and processing from your bank or credit card company (up to 5 business days). We will notify you via email with the details of your refund, and we issue refunds in the form of payment used to make your purchase.